Troubleshooting - G21 Comfort Anleitung

• The above 4 accessories can be removed from the appliance to be cleaned with running
tap water.
• When the use of too much ingredients or abnormal power failure result in stopping the
working program after water coming into the mixing chamber, do not select the program
again! Select „Speed" to grind the ingredients and let it come out through the outlet, then
the appliance will have self-clean function.
• After the program is finished, the steam port of the mixing chamber assembly should be
cleaned to avoid odor and bacteria. Dry the cover assembly after cleaning to avoid water
ingress.
• After removing and cleaning the components, it is recommended to either manually
dry them or let them air dry before reassembling and storing the appliance in a dry and
ventilated space.
Technical parameters:
Voltage: 220-240 V
Wattage: 350 W
Frequency: 50-60 Hz
Lowest speed: 1 000 RPM
Highest speed: 13 000 RPM

Troubleshooting

Error
Indicator light will not turn
on
Indicator light is on,
but the machine does not
function properly
The mixing chamber does
not intake water
The motor works
continuously without pause
Explanation
Power plug is not
properly inserted.
Display panel
malfunction.
The machine enters into
standby status due to
long time no action.
No selected program
function.
The water reservoir is
either empty or is not
adequately filled.
Temperature sensor or
water level electrode
malfunction.
Water pump
abnormality.
Blockage of water tank
filter.
Water has seeped into
the machine.
Solution
Make sure the plug is completely
plugged in.
Contact the authorized G21 service
center.
Touch the panel to active the
machine.
Select a function program.
Fill the water reservoir to the
appropriate water level and place
the reservoir in its correct position
Contact the authorized G21 service
center.
Contact the authorized G21 service
center.
Clean the filter at the bottom of the
water tank, and replace well.
Contact the authorized G21 service
center.