Troubleshooting Guide - Essentielb HeYou 20+ Kurzanleitung

• Select a shorter standby time,
• Always charge the battery fully.
• Please also refer to the battery precautions in the
"Safety Instructions" section and fully charge the
battery before using the phone for the first time.

Troubleshooting guide

Problem Solution
The phone is used in an area with
poor reception, such as near a high
building or in the basement, where
it cannot be accessed by radio
Poor
waves.
reception
The phone is used at peak times.
You may be too far from the
network base station.
This may be due to a malfunction
in the tie line; this is a regional
Echo or noise
problem. Hang up and redial; the
tie line may improve.
The battery may be exhausted.
Does not
Check the battery status or charge
light up
level.
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The standby time is related to the
network system's configuration.
Temporarily switch off the phone in
an area with poor reception.
Change the battery.
Standby time
When no signal is received, the
is reduced
phone will continue to search for a
base station and the standby time
may be shortened. Move to an
area where the signal is strong or
temporarily switch off the phone.
The SIM card is damaged or
incorrectly installed. Check that
the SIM card is correctly inserted.
If so, contact your network service
SIM card
provider.
problem
SIM card not loaded.
Stain on the surface of the SIM
card. Wipe the metal contact of the
SIM card with a clean cloth.
Wrong PIN code entry three times
PIN error in a row. Contact your network
provider.
SIM card not valid. Contact your
network provider.
Unable to Out of GSM coverage range.
connect to Contact the network provider to
the network verify the coverage range.
Weak signal. Move to an area with
a stronger signal.
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