Faults in Wi-Fi connection
If you fail to control the machine with your smartphone, please try the following solutions.
If the problem persists, please contact our customer service.
Wi-Fi Status Indicator
White indicator normally on
Flashing rapidly in white
Flashing slowly in white
Off
Note:
• Before se ing up Wi-Fi, ensure that the machine and your Wi-Fi network meet the following requirements.
Wi-Fi setup requirements:
A. Machine:
• Machine fully charged.
• Wi-Fi status indicator white and flashing slowly.
B. Wi-Fi network:
• Use the correct wireless network password.
• Do not use any VPN (Virtual Private Network) or proxy server.
• Your Wi-Fi router supports 802.11b/g/n and IPv4 protocols.
• The band of your router is 2.4GHz or use a dual-band router supporting 2.4GHz band. The machine does not support the 5GHz band.
• If the machine cannot connect in the 2.4/5GHz dual-band Wi-Fi network, please switch to the 2.4GHz network for Wi-Fi se ings. A er se ing
is completed, you can switch it back.
• When connecting to a hidden network, be sure to enter the correct network name
--- SSID (case sensitive) and connect to a 2.4GHz wireless network.
• When using a wireless extender/repeater, be sure that the network name (SSID) and password are the same as the main network.
• Set the firewall and ports of Wi-Fi router to allow machine to connect with the app server.
Network security requirements:
• WPA and WPA2 networks encrypted with TKIP, PSK, AES/CCMP.
Cause
The machine has been connected to the
router,but cannot connect to the network.
The machine cannot connect to your
wireless router.
Your Wi-Fi connection has been reset or
not yet set previously
The machine is powered off.
The machine power is low.
Solution
1. Check whether your router is connected to the network.
2. Contact your network operator to find out if any network
connec tion problem exists.
1. Check whether the network name and password have changed.
2. Reset Wi-Fi connections if necessary.
1. Establish Wi-Fi connection with the machine.
2. Reset Wi-Fi connections if necessary.
1. Make sure the machine has been powered on.
2. Charge the machine with the charging dock.
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