Service & Warranty - ADS Technologies DVD XpressDX2 Hardware- Und Softwarehandbuch

Service & Warranty
Service
If you require assistance with the installation, operation, or application of your ADS Technologies, Inc.
product there are several options available to you as described in the technical support section of this
manual. Your primary source for information and assistance is always your computer store or computer
parts dealer. If your ADS product needs repair or replacement, contact your dealer for on-site repair
service. The ADS Technologies technical support and customer service staff can aid in solving many
problems. Our technical support department is available to repair any ADS Technologies product. You
or your dealer must return products to our factory for repair or warranty replacement.
Return/Replacement
If you need to return your ADS Technologies product you should return the product directly to the
dealer or store where you purchased the product. Each individual computer store or dealer sets product
returns policies for their customers. ADS Technologies, Inc. cannot be responsible for the actions or
policies set by our dealers. If you desire to return the product for a refund, you must get the refund from
the dealer or store you purchased the product from. If you purchased the product directly from ADS
please see the "Terms and Conditions of Sale" on the reverse side of your sales invoice.
Returns to ADS Technologies, Inc. are for repair or warranty replacement only. If you need to return
product to ADS Technologies, Inc. for repair or replacement you must follow these steps:
1 Call our Technical Support department at +1.562.926.4338 to obtain a Return Merchandise
Authorization (RMA) number.
2 The RMA number is valid for 30 days.
3 Ship the product to the ADS factory with the RMA number marked on the inside and outside of the
package. If there is no RMA number on the package or the RMA number has expired, the shipment
will be refused. ADS will not be liable for lost or mis-shipped products.
4 Replacement product cannot be shipped to you until the defective product has been received by ADS.
5 Once the product is received at the factory it will be tested and then repaired or replaced.
6 Turn around time is approximately one week. A repaired or replacement product will be shipped back
to you.
Warranty
This ADS Technologies, Inc. product comes with a One (1) year hardware warranty. ADS Technologies,
Inc. (ADS) warrants this product against defects in material and workmanship for a period of One (1)
year from the date of original purchase from ADS or an authorized ADS dealer. This warranty applies
only to the original purchase of the product and is not transferable. This warranty does not cover any
incompatibilities due to the user's computer, hardware, software or other related system configuration
in which the product interfaces. Proof of purchase will be required before any warranty consideration
by ADS occurs. This warranty does not cover any damage caused by negligence, non-authorized
modifications, or parts installed without prior written permission from ADS. This warranty does not apply
if the product has been damaged by accident, abuse, or misapplication, nor as a result of service to
the product by anyone other than ADS. If your ADS product is not in working order, your only recourse
is repair or warranty replacement, as described above. UNDER NO CIRCUMSTANCES will ADS
Technologies, Inc. be liable for consequential damages, including but not limited to any lost savings, lost
profits, or any other damages, caused by the use of any ADS Technologies, Inc. product or inability to
use the product, even if the dealer or ADS Technologies, Inc. has been advised of such liability or other
claims. This includes damage to property and, to the extent permitted by law, damages for personal
injury. This warranty is in lieu of all other warranties including implied warranties of merchantability and
fitness for a particular purpose.
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