Troubleshooting - Sony BRAVIA XR-85Z9J Referenz-Anleitung

*1 The remote control backlight will illuminate when
the light sensor detects the ambient light is low.
Automatic illumination of the backlight can be
turned off.
*2 Only on limited region/country/TV model/
language.
*3 Google Assistant or voice search requires an
Internet connection.
*4 [TV box setup] setting is required.
*5 Not available for Italy.
*6 Accessibility shortcut is available by pressing and
holding  (Mute).
*7 Power consumption will increase when the built-in
MIC is enabled as it is always listening.
For more information, refer to
the Help Guide.
Installing the TV to the Wall
Using the optional Wall-Mount Bracket
(SU-WL450)* (not supplied)
To Customers:
For product protection and safety reasons, Sony
strongly recommends that installation of your
TV be performed by Sony dealers or licensed
contractors. Do not attempt to install it yourself.
To Sony Dealers and Contractors:
Provide full attention to safety during the
installation, periodic maintenance and
examination of this product.
Wall-Mount Bracket Installation Information
For instructions on Wall-Mount Bracket
installation, see the Installation Information
(Wall-Mount Bracket) on the product page for
your TV model.
https://www.sony.eu/support
• Follow the instruction guide provided with the
Wall-Mount Bracket for your model. Sufficient
expertise is required in installing this TV,
especially to determine the strength of the
wall for withstanding the TV's weight.
• Sony is not liable for any damage or injury
caused by mishandling or improper
installation.
• Only qualified service personnel should carry
out wall-mount installations.
• For safety reasons, it is strongly recommended
that you use Sony accessories, including:
—Wall-Mount Bracket SU-WL450
• Be sure to use the screws supplied with the
Wall-Mount Bracket when attaching the Wall-
Mount Bracket to the TV set. The supplied
screws are designed as indicated by
illustration when measured from the attaching
surface of the Wall-Mount Bracket.
The diameter and length of the screws differ
depending on the Wall-Mount Bracket model.
Use of screws other than those supplied may
result in internal damage to the TV set or
cause it to fall, etc.
10 mm - 12 mm
Screw (M6)
Wall-Mount Bracket
TV's rear cover
• Be sure to store the unused screws and Table-
Top Stand in a safe place until you are ready to
attach the Table-Top Stand. Keep the screws
away from small children.
* Only on limited region/country/TV model.

Troubleshooting

General troubleshooting for issues like: black
screen, no sound, frozen picture, TV does not
respond, or network is lost, do the following
steps.
1
Restart your TV by pressing the power button
on the remote control for about five seconds.
The TV will restart. If the TV does not recover,
try unplugging the mains lead then press the
power button on the TV and release it. Wait
for two minutes, and plug in the mains lead.
Or, press the power button on the TV for
about 40 seconds until the TV turns off.
2
Refer to the Help menu by pressing HELP on
the remote control.
3
Connect your TV to the Internet and perform
a software update. Sony recommends you to
keep your TV software updated. Software
updates provide new features and
performance improvements.
4
Visit Sony support website (information
provided at the end of this manual).
GB
5 GB