Troubleshooting - Toshiba TCB-IFGSM1E Betriebsanleitung

TCS-NET GSM Phone Control Interface
6

Troubleshooting

• Unplug the AC adapter if there is a burnt odor or any other abnormality. Using the TCB-IFGSM1E
continuously with an abnormality may cause fire, electric shock or breakdown. Contact the dealer or
installer.
Refer to the following for sending and receiving SMS messages.
• When an SMS message including "INITIAL SET NG" (after the initial setting SMS message is sent) or
"CHARACTER SETTING ERROR" (during usual operation) is received, a message with unspecified
characters was sent. Check the message content again and try to send a message until "OK" response
SMS message is received.
<For example>
• When INFOTEL, SETPERMIT, NAME, ON, OFF, DEL or READ are misspelled or typed in lower
case letters.
• When the registered NAME exceeds 19 characters, or contains any spaces or characters other than
English alphabets and arabic numerals.
• When the registered GSM phone number contains any characters other than "+" and arabic
numerals.
• When no response SMS message is returned, check the destination GSM modem telephone number,
the set destination GSM phone number, and the set setting permitted GSM phone number of the sent
SMS message.
<For example>
Followings are the examples of causes when the GSM phone number is "XXXXXXXXXX".
Number registering patterns:
Pattern1: XXXXXXXXXX
Pattern2: "+" + "Country code" + "XXXXXXXXXX", or
Pattern3: "International access code" + "Country code" + "XXXXXXXXXX".
(In Pattern2 and 3, omit the first zero of the GSM phone number, if it starts from zero).
• Cause1) When the registered PIN and the sent number do not match.
When the registered PIN is "1111" and the sent number is "1112<XXXXXXXXXX>", TCB-IFGSM1E
will not reply to the GSM phone.
• Cause2) When TCB-IFGSM1E is in Australia and SMS is sent from a GSM phone within Australia,
if the SETPERMIT number is not registered as Pattern1: XXXXXXXXXX or Pattern2:
+61XXXXXXXXXX (61 is the Australian country code), TCB-IFGSM1E will not reply to the GSM
phone.
• Cause3) When SMS is sent from a GSM phone within New Zealand, if the SETPERMIT number is
not registered as Pattern3: 0064XXXXXXXXXX ("00" is the international access code of New
Zealand and "64" is the country code of New Zealand), TCB-IFGSM1E will not reply to the GSM
phone.
• Cause4) The registered GSM phone numbers set by INFOTEL are neither Pattern1 nor 2.
If the problem still remains, the following possible causes are considered. Contact the dealer or installer.
• When no SMS message is returned in response to the initial setting SMS message or status SMS
message, the transmit SMS message may not have arrived at the GSM modem telephone number or
there may be a problem with the local site including power interruption.
• When an SMS message including "SETTING NG" is received, a problem has occurred in the local site.
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