ELVT Europe NesteQ ASM Xzero Bedienungsanleitung Seite 10

TROUBLESHOOTING / WARRANTY AND RMA
Troubleshooting
If you experience any problems with your power supply unit, please read the following information, or
consult your retailer, where you purchased the unit. Alternatively you can send an email directly to NesteQ
at support@nesteq.net. Please specify your configuration and the problems you encountered.
• Double-check if the main power plug is connected properly to the power supply as well as the
wall outlet. Verify, if the wall outlet is functions well while connected with other electric appliances.
• Double-check if all connections from the power supply are correctly plugged into the mainboard
as well as other components. Also check if all modular cables are connected properly to the power
supply unit.
• The power button (PS-ON) on the computer case should be connected directly to the mainboard.
Consult the user manual of the case and the mainboard respectively to confirm the right ways for
connection.
• To rule out defective hardware, firstly connect only the mainboard and the graphics card with
the power supply unit, and unplug data cables from hard drives and optical devices. If the
computer turns on with this minimal configuration, try to connect one more component at a time to
find out which one is defective or may cause compatibility issues.
Warranty and RMA
All power supply units from NesteQ have a 3-year warranty period. The warranty is applicable for all
technical parts of the power supply. NesteQ will undertake the task to check, repair or exchange the
defective power supply during the 3-year warranty period.
To claim your warranty, please keep the official receipt, and consult the retailer, where you bought the
product.
Note: If you are not familiar with the steps taken, please consult a profes-
sional. Should you notice that your power supply is developing smoke or
has any broken cables, or is exposed to liquids, unplug it immediately, and
do not turn it on again. Consult a professional for further assistance.
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