Basic Troubleshooting; Error Messages - Epson XP-800 series Grundlagenhandbuch

Basic Guide

Basic Troubleshooting

Error Messages

This section describes the meaning of messages displayed on the LCD screen.
Error Messages
Paper jam
Paper out
Photos not recognized. Place the photos correctly on the
scanner glass.
Printer error. Turn the power off and on again. For details,
see your documentation.
Communication error. Check if a computer is connected.
A printer's ink pad is nearing the end of its service life.
Please contact Epson Support.
A printer's ink pad is at the end of its service life. Please
contact Epson Support.
Memory card or external device not recognized.
No dial tone detected. Run Check Fax Connection under
Fax Settings in Setup menu.
Combination of IP address and subnet mask is invalid. See
your documentation.
Recovery Mode
Basic Troubleshooting
Solutions
& See "Paper Jams" on page 22
& See "Loading Paper" on page 5
& See "Scanner glass" on page 11
Turn the product off and then back on. Make sure that no paper is
still in the product. If the error message still appears, contact Epson
support.
Make sure the computer is connected correctly. If the error
messages still appears, make sure that scanning software is
installed on your computer and that the software settings are
correct.
Press x to resume printing. The message will be displayed until
the ink pad is replaced. Contact Epson support to replace ink pads
before the end of their service life. When the ink pads are
saturated, the printer stops and Epson support is required to
continue printing.
Contact Epson support to replace ink pads.
Make sure memory card or external device has been inserted
correctly.
Make sure the phone cable is connected correctly and the phone
line works.
& See "Connecting to a Phone Line" on page 13
If you connected the product to a PBX (Private Branch Exchange)
phone line or Terminal Adapter, turn off the Dial Tone Detection.
Select Fax Settings > Communication > Dial Tone Detection >
Off.
Refer the online Network Guide.
The firmware update has failed. You will need to re-attempt the
firmware update. Ready a USB cable and visit your local Epson
website for further instructions.
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