2 YEARS LIMITED WARRANTY –
AQUARIUM
We give the customer a 24month warranty for
Hagen aquariums – provided that he/she is a
consumer – should our product should be defective,
subject to the following provisions: The statutory
warranty period of two years from receipt of goods
by the customer shall apply.
§ 1 Extent of warranty
The warranty covers the aquarium product sold to
you, and all its component parts.
Consumables such as fluorescent tubes and filter
media are however excluded. It is limited to the
product and does not cover damage to other items
and/or personal injury. The provisions of Product
Liability Act, which are not restricted by the above
arrangement, shall also apply.
The product advertising/description is part of the
contract.
Repair of the defective goods is completely free of
charge to the customer in all cases.
The customer's warranty claim is strictly independ
ent of the purchase price paid. The warranty is
extended in such a way that it shall be our decision
whether the whole product or individual parts are
to be repaired or replaced. Should this fail, you can
choose to have the purchase price reduced or to re
turn the product for a refund of the purchase price.
§ 2 Warranty period and processing
The warranty starts on the day the aquarium is
delivered to the customer. It is a requirement of our
warranty that our product has been used appro
priately and not handled or maintained improperly,
and in particular that the relevant instructions for
use have been followed and that the product and
its parts have not been repaired by unauthorised
workshops or individuals. A warranty is and can
only be offered for leaks and not for glass breakage
and / or the seals on the canopy of the aquarium or
any consequential losses. This means an aquarium
which is, for example, not placed on a suitable flat
surface and the glass breaks as a result, cannot be
covered by the warranty.
Nor does the warranty apply if the product suffers
mechanical damage of any kind.
If defects occur during the warranty period, then
warranty claims should be made immediately to the
pet retailer that supplied the product, at the latest
within ten days of occurrence of the defect. This
does not affect your statutory rights.
We reserve the right to make technical changes
which result in improvement or enhancement of
products without notice.
Warranty claims will only be considered if the re
ceipt for the aquarium product is submitted.
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