6. TROUBLESHOOTING
You can solve some problems easily yourself using the table below. If the following descriptions do not solve your
problem, please contact our customer service: wisberghome.com
Only an authorised service technician may solve the malfunctions that are not listed in this manual. Repairs carried
out by unauthorised persons may cause injury and/or serious damage to persons and property.
PROBLEM
POSSIBLE CAUSE
The appliance
- The temperature control knob is
does not cool
positioned wrong.
at all
- The plug is not inserted properly.
- There is no voltage on the socket.
- The fuse is blown or defective.
- The appliance is installed in a place
where the ambient temperature is less
than -15°C, such as a balcony, garage
or storage room.
The door does
- You tried to open the door immediately
not open
after closing.
easily.
Water runs
- During the automatic defrosting process,
over the
icing thaws against the back wall.
back of the
appliance
Water enters
- Products prevent water from entering the
the appliance
water collection container.
- The water collection channel is blocked.
There is
- The door has been opened too often.
too much
- The door is not completely closed
condensation
on the back
- The stored food was not packed.
wall of the
appliance.
There is water
- The defrost water collection channel
on the floor.
is not connected to the evaporator
container above the compressor.
The appliance
- The temperature is set too cold or the
freezes or
appliance is in the coldest position.
cools too
much.
SOLUTIONS
- Switch the thermostat to another
position.
- Insert the plug properly.
- Open the door and check if lamp is
on. If the lamp is off, there may be no
voltage on the socket. Have the socket
repaired by an electrician.
- Check the fuse and replace if
necessary.
- Install the appliance in a protected
location where the ambient
temperature is higher than -15°C.
If the appliance is installed in a
room with too low a temperature,
the internal cooling system may not
operate correctly.
- Wait a few seconds between closing
and re-opening the door.
- Wipe up the water with a soft cloth.
- Ensure products do not touch the back
wall.
- Clean the water collection channel.
- Only open the door if necessary.
- Make sure the door is completely
closed.
- Pack food in suitable material before
putting it in the appliance.
- Secure the defrost water collection
channel to the evaporator container.
- Temporarily set the temperature
control knob to a warmer position.
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