FAQ
1. Why find my device's location not updating.
There are two principles for product positioning reporting.
If there are many Apple devices nearby, each new user in
the vicinity of this device will report their location, typically
within 2-5 minutes. If the device has not moved, the built-in
sensors will detect this, and the device will enter a sleep
mode, with the reported location ranging from 30 minutes
to several hours. Don't worry, the location you see might be
from 30 minutes or several hours ago, but it's very likely that
the item hasn't moved, and the location you see is the last
known location.
2. When pairing a device with Find My app, the phone will
link to the Apple server. Pairing may fail because of network
problems. The following action is
Recommended: 1. Change the phone's network, such as
switching between WiFi and mobile. The first pairing may
takes a long time, please wait patiently. 2. Reset your item. 3.
Repair with Find my APP.
Privacy and Security
Your Locator sends out a secure Bluetooth signal that can
be detected by nearby devices in the Find My network.
These devices send the location of your Locator to iCloud
— then you can go to the Find My app and see it on a map.
The whole process is anonymous and encrypted to protect
your privacy.
11.