EN
TROUBLESHOOTING
Problem
LCD display is dim.
LCD display shows "Lo".
Scale does not turn on.
Scale cannot connect to VeSync app.
Display shows "Err".
22
Scale may be on standby. Place an item on the scale for measurement, or
turn off the scale by pressing and holding
Replace the batteries.
Battery is low. Replace the batteries.
Replace the batteries.
Insert batteries under the correct polarity as marked in the battery
compartment.
Make sure your mobile device is within 10 m / 30 ft of the scale.
A Bluetooth device can only exchange data with 1 other Bluetooth device
at a time. Make sure the scale is not currently connected to any other
phone or app.
Weight exceeds 5000 g / 5000 mL / 11 lb. Promptly remove item from
scale to protect its weight sensors. Use a different scale with a higher
weight range.
If you still need help, please contact Customer Support (page 27).
Possible Solution
for 3 seconds.