Sylvox RT32R3KECA Benutzerhandbuch Seite 20

THE DISPOSAL OF ELECTRICAL AND ELECTRONIC EQUIPMENT WASTE
PRODUCTS ON THE PART OF FINAL USERS IN THE EUROPEAN UNION
This symbol on the product or on the container indicates that this product cannot be
eliminated with the general waste. The user is responsible for eliminating this kind of waste
by throwing them away at a "recycling point" specifically for electrical and electronic waste.
Selective collection and electrical equipment recycling contribute to preserve natural
resources and warrant waste recycling to protect environment and health. In order to receive
further information about electrical and electronic waste collecting and recycling, contact
your Local Council, the service of household waste or the establishment where the product
was acquired.
The crossed out "wheeled bin" symbol on the product reminds you of your obligation,
that when you dispose of the appliance, it must be separately collected.
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Thank you for purchasing this Sylvox product. We are glad to offer 12 months free warranty for you.
If you have any questions, please contact us via our after-sales email or website for assistance.
After-sales email:
service.eu@sylvoxtv.com
service.uk@sylvoxtv.com
service.au@sylvoxtv.com
www.sylvoxtv.eu
Customer Service Support:
Service Hotline-USA: +1(833)379-5869 (Monday-Friday,9:00AM-5:00PM EST)
Warranty Policy
(1) When returning an item, please note the following:
1. Only items purchased directly from www.sylvoxtv.com and authorized resellers can be
returned, such as Amazon, Walmart, Newegg, Wayfair, Aliexpress, etc.
2. We will not accept any return requests for products purchased from unauthorized third-party
suppliers.
3. Customer must contact the original vendor with your order ID or purchase proof and the detail
of the product issue at Sylvox-Team to request a return/refund/repair/replace before returning
products. Sylvox will provide you with the shipping label in the mail.
4. Sylvox are responsible for all return shipping costs for quality problem.
5. If there is no reason to return the product after installation and use, Sylvox shall have the right
to charge restocking fees of 20% of the product value. (Only accept applications for no reason
return within 7 days after arrival, and freight costs are the responsibility of the customer)
6. Ensure that the item(s) you are returning is repackaged in the original condition with all the
documentation and accessories that came with it.
7. If the returned product is not in original packaging: artificial damage causes to affect the
second sale, such as its appearance being damaged, the lack of accessories, etc., we will
deduct the corresponding expenses according to the situation.
8. We will handle your request once getting your returning item.
(2) How to return a product for a refund? (30 days money-back guarantee)
To return an item to Sylvox, Please contact the Sylvox-team to submit an after-sales
application, we will provide you with the shipping label in the mail.
Please include your original order number or order proof in the email and ensure that the item
is returned within 30 days. No refunds will be issued until the item is received in its original
packaging (with its documentation and accessories).
(3) Refunds
Once we receive and verify the condition of your product, a refund is initiated. The way your
refund is processed depends on your original payment method.
For credit or debit cards, refunds will be back to the card-issuing bank within 7-10 business
days of receipt of the returned item. Please contact the card-issuing bank with questions
about when the credit will be posted to your account.
(4) What does the warranty not cover?
(a) The wrong way of use and improper repair by the user caused the failure or damage.
(b) Failure or damage caused by transportation, moving, and falling after purchase.
(c) Other unavoidable external factors cause failure and damage.
(d) Improper use of the equipment caused by water or other solution of damage.
(e) Failure caused by a lightning strike or other electric system reasons
( f ) Damage caused by using power supply other than specified voltage.
Warranty
Website:
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