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All rights reserved. Total or partial reproduction of this Tutti i diritti riservati. È vietata la riproduzione totale o parziale manual in whatever form, whether by printed or elec- del presente manuale in qualsiasi forma, sia essa cartacea tronic means, is forbidden. While guaranteeing that the o informatica.
TABLE OF CONTENTS Indice Table des matières Inhaltsverzeichnis Indice SAFETY INFORMATION DESCRIPTION INSTALLATION MAINTENANCE SETUP DRIVERS ADVANCED FUNCTIONS TECHNICAL SPECIFICATIONS CONTACTS ACCESSORIES AND SPARE PARTS...
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THE IMAGES USED IN THIS MANUAL ARE USED AS AN ILLUSTRATIVE EXAMPLES. THEY COULDN’T REPRODUCE THE DESCRIBED MODEL FAITHFULLY. UNLESS OTHERWISE SPECIFIED, THE INFORMATION GIVEN IN THIS MANUAL ARE REFERRED TO ALL MODELS IN PRODUCTION AT THE ISSUE DATE OF THIS DOCUMENT. LE IMMAGINI UTILIZZATE NEL PRESENTE MANUALE RIVESTONO PURO SCOPO ESEMPLIFICATIVO E POTREBBERO NON RIPRODURRE FEDELMENTE IL MODELLO DESCRITTO.
SAFETY INFORMATION GENERAL SAFETY INFORMATION Informazioni generali sulla sicurezza The CE mark affi xed to the product certify that the product satisfi es the basic safety requirements. CUSTOM S.p.A. declines all responsibility for accidents or damage to persons or property occurring as a result of tampering, structural or functional modi- fi...
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Your attention is drawn to the following actions that could compromise the characteristics of the device: • Read and retain the instructions which follow. • Follow all indications and instructions given on the device. • Make sure that the surface on which the device rests is stable. If it is not, the device could fall, seriously damaging it. •...
INSTALLATION CONNECTIONS Collegamenti RJ45 RS232 SD/MMC RS232 NOTE: NOTA: If serial and USB connectors are inserted, communication port is Se i connettori seriale e USB sono inseriti, la porta di comunicazione USB. è la USB.
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SWITCH PRINTER ON/OFF Accendere / Spegnere la stampante 1. Open the connectors cover. 2. Connect the printer to outlet. 3. Press the ON/OFF key. 4. The display turns on and the standby mes- sage is displayed. The printer is ready. 1.
INSTALLATION DESCRIPTIONS OF KEYS Descrizione dei tasti ON POWER UP PRINTER READY (hold down for a few seconds) Enter SETUP Advance the paper LF LINE FEED and print SETUP report Advance the paper by a pre-set length Perform the font test FF FORM FEED and perform the cut Start notch sensor self-calibration and...
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STATUS LED ON PRINTER Led di stato della stampante STATUS LED DESCRIPTION PRINTER OFF GREEN PRINTER ON : NO ERROR RECEIVING DATA RECEIPT ERROR (PARITY, FRAME ERROR, OVERRUN ERROR) GREEN COMMUNICATION STATUS MISINTERPRETED COMMAND COMMAND RECEIPT TIME OUT PRINT HEAD OVER HEAT PAPER END YELLOW PAPER JAM...
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INSTALLATION STATUS LED ON TRIPLE FEEDER Led di stato del gruppo di caricamento STATUS LED DESCRIPTION PAPER PRESENCE PAPER END WARNING NEAR PAPER END NO PAPER OR PAPER IN PARKING SPACE GREEN LOADED PAPER TRIPLE FEEDER STATUS PAPER END DURING PRINTING slow PAPER JAM fast...
MESSAGES ON DISPLAY Messaggi del display MESSAGE DESCRIPTION PRINTER READY Printer ON: no error 01/01/14 12:00:00 RECEIVING DATA Data in receipt SPOOLING..Receipt error (parity, RS232 RX ERROR CHECK RS232 SETTINGS frame error, overrun error) COMAND ERROR Misinterpreted command COMMAND NOT FOUND Command reception COMAND ERROR COMMAND NOT FINISH...
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INSTALLATION CALENDAR CLOCK REGULATION Regolazione dell’orologio calendario LF = ENTER SETUP... FF = EXIT SETUP... Press the LF LINE FEED key to enter Premere il tasto LF LINE FEED per in the clock configuration. entrare nella modalità di configura- zione. Set-Up type...
MAINTENANCE PAPER ROLL INSERTION Inserimento rotolo carta To change the paper roll, proceed as follows: 1. Place the paper roll so that it unrolls correctly. 2. Insert the end of the paper roll in the paper load opening on the triple feeder unit. 3.
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PRINTER PAPER JAM Inceppamento carta nella stampante Bourrage de papier Papierstau Atasco de papel 6. Fermer le coté supérieur de l’imprimante. 7. Insérez le papier In case of cutter jam: Sei le problème persiste, contacter le service assistance 1. Open the printer cover. clients.
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MAINTENANCE Blade / Lama ATTENTION: During maintenance operations of paper change pay attention to not work near the cutter blade with the finger, (see the enlargement view below) because the rotary cutter blade exposes its sharp part. ATTENZIONE: Durante l’operazione di ordinaria manutenzione del cambio carta fare attenzione a non avvicinare le dita alla lama del cutter esposta e nei pressi della lama stessa in quanto elemento affilato.
MAINTENANCE TRIPLE FEEDER PAPER JAM Inceppamento nel gruppo di caricamento STATUS Contact Customer Service, if one of the green LED on COLOUR triple feeder continues to blink rapidly. FAST GREEN FLASHING Contattare l’Assistenza tecnica se uno dei led verdi del gruppo di caricamento, lampeggia velocemente.
OUTSIDE CLEANING Pulizia esterna Alcohol, solvent cohol, solve To clean the machine, use pneumatic air or soft cloth. First remove the mains plug from the wall socket. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. Per pulire la macchina, utilizzare aria compressa o un pan- no morbido.
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MAINTENANCE PRINTING HEAD CLEANING Pulizia testina di stampa Clean the printing head heating line using a non-abrasive cloth moistened with isopropyl alcohol. Pulire la linea di riscaldamento della testina di stampa con un panno anti-graffi o imbevuto di alcool isopropilico. Néttoyer la ligne de chauffage de la tete d’impression avec un chiffon anti-égratignure imbibé...
WINDOW CLEANING Pulizia del vetrino Alcohol, solvent cohol, solve (only for models with barcode reader) To clean the machine, use pneumatic air or soft cloth. First remove the mains plug from the wall socket. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine.
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MAINTENANCE RUBBED ROLLER CLEANING Pulizia del rullo gommato Alcohol, solvent cohol, solve To clean the roller, use a a medium-stiff brush to avoid them being scratched. First remove the mains plug from the wall socket. Do not use alcohol or solvents. Do not let water or other liquids get inside the machine.
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TRIPLE FEEDER CLEANING Pulizia del gruppo di caricamento 1. Open both the upper covers of printer. 2. Insert the edge with the rounded corners of the ticket of the cleaning kit in each of the three feeders. Push the ticket to make out a few centimetres on the fl at inside the printer.
SETUP SETUP REPORT Report di Setup 1. Go into SETUP mode by pressing the LF LINE FEED key during printing power up. 2. The printer prints the report with parameters for printer settings. 3. Go into ETHERNET SETUP mode by pressing the FF FORM FEED key after printing the printer setup report.
PRINTER SETUP Setup stampante PRINTER TYPE ......KPM302 Barcode Reader......Not Present RFID Module........Not Present PRINTING HEAD TYPE ....KPA80 INTERFACE ........RS232 PROGRAM MEMORY TEST..OK PRINTER DYNAMIC RAM TEST....OK EEPROM TEST......OK STATUS CUTTER TEST.......OK PRINTER HEAD Rav .....561 HEAD VOLTAGE [ V]..= 24.55 HEAD TEMPERATURE [°C]..= POWER ON COUNTER....=...
SETUP ETHERNET SETUP Setup parametri Ethernet (only for models with Ethernet interface) [LF] ente Prin inte Setu KEYS ente Ethe hern rnet etup FUNCTIONS t e ter Cl Cloc t u tup [S2] skip Setup DHCP Client......: Disabled FTP Server ......: Enabled ETHERNET PARAMETERS IP Address......
DRIVERS AVAILABLE DRIVERS Drivers disponibili VISTA 32 bit 64 bit 1. Download the SW from the web site: 1. Die SW von der Internet-Seite downloaden: www.custom.biz www.custom.biz 2. Use the following procedure to install the printer SW: 2. Die Drucker-Software wie nach dem folgenden Verfah- ren installieren: WINDOWS : From the START menu, press Enter and key-in the path where the SW was saved on your PC,...
ADVANCED FUNCTIONS CONNECTIONS CHECK Verifi ca connessione The printers can be connected to a PC through two types Le stampanti possono essere collegate ad un Personal of connections: Computer attraverso due tipi di collegamenti: 1. with USB cable 1. con cavo USB 2.
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LOCATOR Locator It is available an external software to perform a search È disponibile un software esterno per eseguire una for printers connected to the network with Ethernet cable, operazione di ricerca delle stampanti connesse alla rete even without knowing the IP addresses of individual print- tramite cavo Ethernet, anche senza conoscere gli indirizzi IP delle singole stampanti.
ADVANCED FUNCTIONS EMBEDDED WEB SERVER Web server interno Printers are equipped with an Embedded Web Server that Le stampanti sono dotate di un Web Server interno che allows to execute some operations on printers, through a permette, tramite una semplice interfaccia Web, di ese- clear web interface, including: guire sulla stampante alcune attività...
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To enter the Embedded Web Server, type the IP address Per accedere al Web Server interno, digitare l’indirizzo IP assigned to the printer into Web browser. For example, assegnato alla stampante nel browser Web. Se l’indirizzo if IP address of the printer is 192.168.10.37, type in the IP della stampante è, ad esempio, 192.168.10.37, immet- Web browser: tere nel browser Web:...
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ADVANCED FUNCTIONS Web Site < Device name > R > R I N < P DEVICE INFO Cover Open RealTime Status Cover Open Model Information Paper End Printer Parameter Near Paper End Network Settings Paper rolling Advanced Status Paper End Ticket Out LF key pressed FF key pressed...
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EMBEDDED WEB SERVER MAIN FUNCTION FUNZIONI PRINCIPALI DEL WEB SERVER INTERNO The “Printer Settings” section is a restricted one. To enter La sezione “Printer Settings” è una sezione riservata alla the section, it is required the identifi cation of the user and quale si accede solo dopo avere effettuato l’identifi...
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ADVANCED FUNCTIONS Web Site < Device name > R > R I N < P PRINTER SETTINGS E-Mail Service Settings Printer Setup Network Setup Email Setup Email Log Web Site < Device name > R > R I N < P PRINTER SUPPORT Advanced Function Warning :...
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DRIVERS INSTALLATION Installazione dei drivers Embedded Web Server Embedded Web Server To install a new driver update for the printer, enter the Per installare un nuovo driver d’aggiornamento della “DRIVER” page of the “PRINTER SUPPORT” section of stampante, accedere alla pagina “DRIVER” del Web Ser- the embedded Web Server ver interno nella sezione “PRINTER SUPPORT”.
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ADVANCED FUNCTIONS Web Site < Device name > R > R I N < P PRINTER SUPPORT Download Driver Download Driver Advanced Function You can find on this section the printer drivers. Picture Settings Font Settings <Printer>_rel_111_Win2K_2K3_XP.exe | | Release : 1.11 | | File Size : 37 KB Firmware Upgrade Related product(s) : <PRINTER>...
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LOGOS MANAGEMENT Gestione dei loghi It is possible to store new logos in addition to default E’ possibile memorizzare nella stampante nuovi loghi ol- logos stored on Flash Disk. The printer automatically pro- tre a quelli di default presenti su Flash Disk. La stampan- vides to convert BMP image to the error-diffusion format te è...
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ADVANCED FUNCTIONS Mass Storage / Server FTP Mass Storage / Server FTP It is possible to add the new logo directly into the folder E’ possibile aggiungere il nuovo logo direttamente all’in- “PICTURES” on the Flash Drive of the printer. terno della cartella “PICTURES”...
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FONTS MANAGEMENT Gestione dei fonts It is possible to store new font in addition to default fonts E’ possibile memorizzare nella stampante nuovi font oltre stored on Flash Disk. Fonts may be stored both on Flash a quelli di default presenti su Flash Disk. I font possono Disk and on the Memory Card.
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ADVANCED FUNCTIONS Web Site < Device name > R > R I N < P PRINTER SUPPORT Font Settings Download Driver Warning : Advanced Function Picture Settings Add New Font Font Settings Firmware Upgrade File System Free Space Flash Drive Memory Card Font Test Delete Existing Font...
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SETUP Setup Embedded Web Server Embedded Web Server Printer permits the confi guration of default parameters La stampante permette la confi gurazione dei parametri for printer and network setup by entering the “PRINTER di default per l’impostazione della stampante e della rete SETUP”...
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ADVANCED FUNCTIONS Mass Storage / Server FTP Mass Storage / Server FTP It is possible to confi gure the default parameters for E’ possibile modifi care i parametri di funzionamento della printer and network setup by editing the “Setup.ini” fi le on stampante tramite la modifi...
TECHNICAL SPECIFICATIONS PRINTER SPECIFICATIONS Caratteristiche della stampante GENERAL Ticket presence, head temperature, cover open, mobile detector for black mark Sensors detector and translucent gap / hole mark detector (setting by software), ticket pres- ence on output, cutter compartment open, external near paper end USB (communication speed: 12 Mbit/sec) Interfaces RS232 (communication speed: from 1200 to 115200 bps)
ELECTRICAL SPECIFICATIONS Power supply 100Vac ÷ 240Vac Medium consumption 35 W Stand-by consumption ENVIRONMENTAL CONDITIONS Operating temperature 0-50°C Relative humidity 10-85% Rh Storage temperature -20 °C – 70 °C Storage relative humidity 10% - 90% Rh ESC/POS EMULATION Character density 11 cpi 15 cpi 20 cpi...
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TECHNICAL SPECIFICATIONS DIMENSIONS Dimensioni Length 333 mm Width 216 mm Height 254 mm Weight 8150 g NOTE: NOTA: The base, which contains the PSU of the printer, can be detached La base che contiene l’alimentatore della stampante può essere separata dal resto della stampante per rendere la macchina più from the rest of the printer in order to make the printer more compact.
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ANTENNA RFID POSITIONS (only for models with reader/writer RFID) Posizioni dell’antenna RFID (solo per modelli con lettore/scrittore RFID) 64mm Printing line POSITION 1 (lower plastic flat)
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TECHNICAL SPECIFICATIONS 78mm 41mm Printing line POSITION 2 (upper plastic flat) 92mm 41mm Printing line POSITION 3 (upper plastic flat) NOTE: For ease of reference, in some images was represented only NOTA: Per facilità di consultazione, in alcune immagini è stata rap- presentata la sola stampante senza il gruppo di caricamento.
PAPER SPECIFICATIONS Caratteristiche della carta TICKET WITH NOTCH FOR ALIGNMENT Set the “Notch Position” parameter value based on the position of notch on ticket. The notch can be positioned on thermal side or non-thermal side of ticket, as follows: Ticket side Notch position Thermal side Non-thermal side...
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TECHNICAL SPECIFICATIONS TICKET WITH GAP To use ticket with gap, set the “Notch Position” parameter as “Transparence” value and place both the notch sen- sors in the gap position, so as to be facing. The gap must be positioned in a lateral position on ticket: •...
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TICKET WITH BARCODE (only for models with barcode reader) The barcode must be positioned on the non-thermal side of paper, 25mm far from the ticket margin. L = paper width used (54mm or 82,5mm). BIGLIETTO CON BARCODE (solo per modelli con lettore barcode) Il barcode deve essere posizionato sul lato non termico della carta, alla distanza di 25mm dal bordo del biglietto.
CONTACTS CONTACTS Contatti STATUS COLOUR Contact Customer Service if the LED with the printer on, still blinking on red light. FLASHING Contattare l’Assistenza tecnica se il led (a stampante ac- cesa) lampeggia prolungatamente sul colore rosso. Contacter le Service après-vente si le LED, avec l’im- primante allumée, continue à...
ACCESSORIES AND SPARE PARTS ACCESSORIES Accessori PCXSP-TK30X-BURSTER Kit per la confi gurazione “BURSTER” kit “BURSTER” PCXSP-TK300II-FRONT Ticket tray Vaschetta porta FanFold...
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GUIDELINES FOR THE DISPOSAL OF THE PRODUCT ● Do not dispose of this equipment as miscellaneous solid municipal waste, but arrange to have it collected separately. ● The re-use or correct recycling of the electronic and electrical equipment (EEE) is important in order to protect the environment and the wellbeing of humans.
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CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...