NB: To keep both the old and the new frame operational at the
same time after restoring from backup, please make sure that
both frames are updated to the latest version beforehand.
If you wish to restore a backup on a frame that has already been
set up, then you must first reset the frame. This is done by pressing
the "Reset frame" button. This will delete all data of your Frame
then reset to its setup screen.
On the setup screen you can select the "Restore from backup" button
which will restore your frame according to the backup.
If the "Restore from backup" button isn't visible, then confirm that
the external storage (e.g. micro SD card) is correctly mounted.
Reset frame
Removes all data from your frame.
This will permanently remove all your photos, friends / connections
and settings.
Help
Guide
Shows the quick start guide, which was shown when you first
started the frame.
Support
Find contact information for Frameo's support team, and find
technical device information.
The menu features a special QR code that is there for our support
staff to scan. It contains additional device details and information,
enabling our support team to efficiently address your specific
concerns and provide accurate assistance. Simply take a photo
of the QR code and share it with our support staff.
About
Hardware brand and model number
Model and identifier for your photo frame.
Peer ID
This is a unique ID for your photo frame. When contacting our
support, please provide this ID with your message.
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