SONOFF
TECHNOLOGIES
Factory
Reset
Deleting
the device on the eWeLink
Common
Problems
Q: Why my device stays "Offline"?
A: The newly added
offline
for a long time,
status:
1.The green Wi-Fi indicator quickly flashes once per second, which means that the
switch failed
to connect
@ Maybe you have entered a wrong Wi-Fi password.
@ Maybe
there's
environment
please add it again.
@ The 5G Wi-Fi network is not supported and only supports the 2.4GHz wireless
network.
@ Maybe the MAC address
If none of the above methods
datanetwork
On your phone to create a Wi-Fi hotspot, then add the device again.
2. Green indicator
connected
to Wi-Fi
Ensure steady enough network. If double flash occurs frequently, which means you
access an unsteady
to turn off the power to restart
CO., LTD
app indicates
device needs 1 -2mins
please judge
your Wi-Fi:
too
much
distance
causes interference,
filtering
solved the problem,
quickly
flashes
twice per second,
but failed
to connect
network,
not a product
the switch.
you restore
to connect
Wi-Fi and network.
these problems
between
the switch
consider getting close to the router. If failed,
is open.
Please turn
which
to the
server.
problem.
10
it to factory
by the green
Wi-Fi indicator
your
router
it Off.
you can open the mobile
means your device has
If thenetwork
is normal,
English
setting.
If it stays
or the
try