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Warranty terms
25
As the buyer of an Exquisit appliance, you are entitled to the statutory warranty under the
purchase contract with your dealer. In addition, we grant you a warranty on the following
terms:
Warranty period
The warranty period is 24 months from the date of purchase (proof of purchase must be
presented). During the first 6 months, defects in the appliance are remedied free of charge,
on condition that the appliance is accessible for repairs without any great effort. During the
following 18 months, the buyer is obliged to prove that the defect already existed at the time
of delivery.
In the case of commercial use (e.g. in hotels, canteens) or joint use by several households,
the warranty period is 12 months from the date of purchase (proof of purchase must be
presented). During the first 6 months, defects in the appliance are remedied free of charge,
on condition that the appliance is accessible for repairs without any great effort. During the
following 6 months, the buyer is obliged to prove that the defect already existed at the time
of delivery.
The claim under warranty does not prolong the warranty period for either the appliance or for
newly installed parts.
Scope of the defect remedy
Within the periods indicated, we will remedy all defects in the appliance that are demonstrably
attributable to poor workmanship or material flaws. Replaced parts become our property.
The warranty does not cover:
Normal wear, deliberate or negligent damage, damage resulting from a failure to observe the
instruction manual, improper installation and set-up or connection to the wrong mains power
supply, damage caused by chemical or electrothermal effects or other abnormal
environmental conditions, glass, paintwork or enamel damage and possible differences in
colour as well as defective lamps.
Defects in the appliance resulting from transport damage are also not covered. We are also
not obliged to perform defect remedies, if – without our express written authorisation – work
is carried out on the Exquisit appliance by unauthorised persons or third-party parts have
been used. This limitation shall not apply to faultless work carried out by a qualified person
using our original parts to adapt the appliance to the technical safety regulations of another
EU member state.
Scope
Our warranty applies to appliances purchased and in operation in the Federal Republic of
Germany or Austria.
In the case of complaints about defective appliances, the sender's and recipient's addresses
must be in the Federal Republic of Germany or Austria.
For appliances purchased and operated in other European countries, the warranty conditions
of the seller apply.
For repairs outside the warranty period:
•
If an appliance is repaired, the repair invoices are payable immediately without
deduction.
•
If an appliance is inspected or a started repair is not completed, flat-rate travelling
expenses and labour costs will be invoiced.
•
Advice from our After Sales Service centre is free of charge (see chapter "After Sales
Service").
GGV Handelsgesellschaft mbH & Co. KG, August-Thyssen-Str. 8, D-41564 Kaarst-Holzbüttgen
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